Terms & Conditions

A one year minimum agreement period applies unless otherwise specified. To terminate the service after the minimum agreement period is over, a written notice is required at least 3 months in advance of your next invoice date. The contract will otherwise roll on annually. If call outs exceed more than 4 per annum we reserve the right to renegotiate the contract.

Accounts

Quarterly invoices, in advance, must be paid within 30 days of the invoice date.

We reserve the right to charge interest on all sums remaining unpaid after the due date, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at the rate of 2% over the current Bank of England base rate together with late payment charges as set out in the Act.

Merlin Environmental reserves the right to suspend services if invoices are not paid by the due date. Services will be restored immediately after receiving outstanding payment amount in full. During suspension charges will continue to be applied as usual.

Price increases

Prices will be adjusted on an annual basis in line with inflation. Advance notice will not normally be given unless increases are more than 1% above the rate of inflation.

Quality control

Merlin Environmental will normally only use suppliers whose quality has been assured to ISO 9001: 2008 by a recognized accredited certification body. Staff are employed directly by Merlin Environmental who carry out all of the work themselves. We only use our partners in exceptional circumstances and always ensure their employees are fully qualified for the work involved. We monitor all work on a continual basis.

Damage

Whilst agreeing to undertake all reasonable precautions to minimize any disturbance, we do not accept liability for any damage occasioned by the removal of goods or products supplied by other parties, or by the removal of goods or products supplied by our Company when removed by other parties without the permission of a senior member of Merlin Pest Control.

Agreement specifications

All goods and equipment supplied to the client for the purposes of providing the services described in the agreement remain the property of Merlin Environmental at all times, unless otherwise specified in the contract. Until full payment of the amount shown has been received by Our Company for any goods supplied under the agreement, the legal and beneficial title of such goods shall remain with Our Company and the client shall not be entitled to sell, deal with or dispose of the goods until title has passed.

Work outside normal working hours

Additional charges will be made for all work carried out between 6pm and 8am on a weekday or for any visits made on a weekend or a UK public holiday. We will not call without your permission but recommend you agree a price in advance with Our Company for work outside normal hours. This term does not apply if alternative arrangements are recorded elsewhere in this Agreement.